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Paul A Vizard

from McKinney, TX
Age ~54

Paul Vizard Phones & Addresses

  • 1901 Lawnview Dr, McKinney, TX 75070
  • 7904 Constitution Dr, Plano, TX 75025
  • Colton, TX
  • Dallas, TX

Publications

Us Patents

Method And System For Monitoring Call Center Service Representatives

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US Patent:
60581638, May 2, 2000
Filed:
May 12, 1997
Appl. No.:
8/854435
Inventors:
Jon A. Pattison - Flower Mound TX
Paul A. Vizard - Plano TX
Michael J. Maloney - Plano TX
David T. McCalmont - San Jose CA
Assignee:
Teknekron Infoswitch Corporation - Fort Worth TX
International Classification:
H04M 322
US Classification:
379 34
Abstract:
A method and system permit monitoring of a call center agent or similar service representative in servicing calls in a call center using a variety of scheduling criteria. Monitoring schedules for the service representatives may be based on monitoring periods having scheduling criteria, such as a time interval, a scheduling rule, a number of calls, a monitoring length, a random indicator, call type information, agent performance level information, call traffic information, and others. The method and system record a customer call if the scheduling criteria of the associated monitoring period is met.

Method And System For Monitoring Call Center Service Representatives

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US Patent:
59463759, Aug 31, 1999
Filed:
May 12, 1997
Appl. No.:
8/854819
Inventors:
Jon A. Pattison - Flower Mound TX
Paul A. Vizard - Plano TX
Michael J. Maloney - Plano TX
David T. McCalmont - San Jose CA
Assignee:
Teknekron Infoswitch Corporation - Fort Worth TX
International Classification:
H04M 322
US Classification:
379 34
Abstract:
A method and system permit monitoring of a call center agent or similar service representative in servicing calls in a call center by logging sessions. The logged sessions may be selectively played back based on a number of scheduling criteria, including time interval, a scheduling rule, a number of calls, a monitoring length, a random indicator, call type information, agent performance level information, call traffic information, and others. The method and system plays back those portions of the logged sessions that meet the scheduling criteria.
Paul A Vizard from McKinney, TX, age ~54 Get Report